Professional Services

The EMS Professional Services Team Are Product Certified, Industry Experts, Who Are Dedicated to Your Success. Our Consultants Leverage Industry Standard Best Practices, to Insure the Highest Level of Customer Satisfaction Throughout the Relationship.

Our Belief Is Correctly Configured Systems, Combined With Excellent Customer Service; Increase Productivity, Drive Greater Business Value, and Lower the Total Cost of Ownership.

Methodology

Assess: Structured Frameworks to Help Understand Your Current Business Environment and Desired Results

Plan: Formal Statements of Work Documenting Processes, Roles, Responsibilities, Milestones and Timelines

Deploy: Proven Deployment Processes to Achieve Optimal Results

Measure: Performance Metrics to Insure a High Level of Client Satisfaction

Implementation

Consulting: We Collaborate With You to Configure the System Based on Your Operational Needs

Procurement: We Design and Configure Systems to Meet a Diverse Range of Needs and Budgets

Staging: We Set Up and Test All System Components Prior to Installation

Installation: We Set the Systems Up For Training and Production “Live”

Training: We Provide Tailored On-Site and On-line Training Programs Based on Proficiency Level and Budget

On-Going Support

Customer Service

7X24 Local Call Center Utilizing Secure Remote Two Factor Authentication

Equipment Maintenance

On-Site Same Day or Next Business Whole Unit Replacements

Software Maintenance

Continual Access to New Releases of PA DSS Certified Versions