There’s no industry quite like the restaurant business.
It has a fast-pace and quick-thinking not many people are used to.
It often goes beyond the customer service of retail or corporate jobs. More so, many chefs would argue there’s an art to preparing a beautiful, delicious meal.
Working at a restaurant is where creatives, salespeople, problem-solvers, and innovators all have a place.
But, to be successful, a restaurant needs more than the right person for each job.
You need to train your team on the ins and outs of your POS system.
Here’s how to make your POS training as effective as possible.
1. Let Employees Practice What Your Training Preaches
When a person learns by doing, their brain is more likely to remember what is being taught.
In fact, research on undergraduate students shows this is much more effective than a lecture.
Outside of education, giving your team the tools to learn rather than just talking to them shows respect. It’s a way of saying you trust in their abilities, and that you’re invested in helping them grow.
As such, it’s imperative for you to bring your POS training manual to life.
Instead of talking to your employees about how to handle a new system, show them. Walk through each step as you work the buttons and the screen.
Then, let them try it for themselves.
Plan for training to take a bit longer than usual in order to give each person a chance to work the POS system.
This might seem a bit excessive, but it can save you a significant amount of time and money in the long-run. The better your team learns now, the fewer errors you’ll have to fix later.
2. Do Role-Playing and Test Runs
Learning by doing should be more than understanding where each part of a menu is and how to close out a table.
Have your servers go through each part of a meal on the POS system like they would with a real table.
This means starting a tab and putting in the first round of orders, which is usually drinks and appetizers. Then, have your team members find their check again and include the main courses.
Lastly, see if they can tell the difference between printing one check and splitting the bill. Make sure to show them how to split a check into equal parts, or by separating which person ordered what.
Get the rest of your team in on the process to make everything more effective.
Have chefs and hostesses pretend to be customers so your servers feel like POS training is the real deal.
Don’t forget to ask for feedback from everyone, too.
Chefs may have a point to make on the notes servers leave through the system. Hostesses may need clarification on how to move a table if customers decide to change their seating.
3. Talk About Troubleshooting
As you’re working through customer scenarios, there are bound to be some mistakes happen.
That’s the point of POS training after all – to catch and correct errors before they happen in real-time.
What happens if your server accidentally puts an order in on the wrong table? Can they reopen a check if they printed it wrong the first time?
These may seem like simple mistakes, but they can add up as shifts go on.
Correct them before they happen by doing troubleshoot training.
Establish expectations for when servers should contact a manager. Stress the value of relying on each other to get the job done as well.
4. Review and Reward
Before you wrap up your POS training, go over everything one last time.
A review can do wonders to make sure all the information sinks in. It makes a difference for a five-star, high-class restaurant as well as a small mom and pop shop.
Leave the floor open for any final questions or tips, too.
To make things more exciting, offer a reward or start a friendly competition.
This kind of incentive provides extra motivation for your staff to master your new POS system.
5. Offer Continued Support
Some of your POS training topics might start to slip away as time goes on.
It’s not every day a server has to send back an order or put in a free birthday dessert.
As such, don’t forget to remind your team you are always available to help them work the POS system. Make sure this is heard loud and clear from the head server to the new busboy.
Leadership like this encourages a sense of teamwork, which can improve everyone’s performance.
Try to schedule some follow-up training time, too.
Extra training is a great way to check in with a new staff after opening another location. It’s also useful to track individual progress as fresh hires get into the swing of things.
Plus, the more you talk about POS training, the more you can see how effective your system really is.
Some problems aren’t a matter of your staff’s abilities. They might be a sign you need a new system solution altogether.
Other problems need professional support to fix.
Should a screen ever start acting up or if a computer server goes out, make sure your managers know who to contact. Keep a support team’s contact information on file.
This comes in handy should a problem need to be fixed right away or while you’re not even around.
Track the Success of Your POS Training
The true test of POS training is the results you see from your staff afterward.
Are they making fewer mistakes while putting in orders and doing inventory checks?
Have you seen an overall increase in profits?
If you aren’t sure which numbers you should be looking at, or how to make sense of it all, don’t worry. Our team can help you figure everything out.
Contact us today to discover the best POS tools and tracking methods you can use in your restaurant.