Minimizing employee turnover benefits your business in more ways than you might think.
For one, hiring and training new employees costs you time and money. For another, happy employees are a lot more likely to perform well at their jobs, which can increase your bottom line.
There are several ways to reduce employee turnover, like hiring the right people and providing them with the best work environment possible.
The easiest way to provide a great work environment? A great POS system.
In this article, we’re breaking down five ways a great POS system decreases employee turnover. Read on to find out how.
5 Ways a Great POS System Minimizes Employee Turnover
Employees leave jobs for a variety of reasons. Perhaps they are moving, found a new job that is a better fit, or opted for a career change.
Perhaps it’s due to having to fire a dishonest or underperforming employee.
A lot employee turnover, however, has its roots in employees who experience dissatisfaction with their jobs.
It could be because the employees are frustrated or unhappy with their work environment. They may feel under recognized for their hard work, financially or by lack of appreciation.
Whatever the reason, employee turnover is a natural part of any business, but excessive turnover is costly and a waste of time.
Thankfully, a high-quality POS system can keep your business running smoothly and your employees happy. Here’s how.
1. Automated Shift Swapping
Everyone has a life outside of work.
A positive work environment is one that allows space for a work/life balance.
Your employees have life goals, families, and important obligations like weddings, religious holidays, and funerals. Plus they get sick, have birthdays, and need a vacation every once in a while.
And on the other side of that coin- some employees might want to pick up extra shifts because of an unexpected bill or savings goal.
Make sure you have an adequate amount of staff to accommodate the need for coverage and allow employees flexibility with their shifts. It will help them to feel empowered and appreciated.
Rather than micromanaging the schedule, allow your employees to easily swap shifts through the automated POS system.
You just make the schedule online and then employees can post the shifts they want to swap and another employee can pick them up in a clear, easy to track way.
Set rules of responsibility for coverage so that everyone is on the same page, and the system should run on its own.
2. Make Their Jobs Easier
With great POS systems, you can reduce employee turnover due to burn out and stress by making their jobs easier.
POS systems are easy to use.
This is especially true with the incorporation of images. Did you know our brains process images 60,000 times faster than text?
That efficiency allows employees to breeze through long lines at checkout in a retail setting.
In a restaurant setting, waiters can improve accuracy and speed of orders by bringing the POS with them to the table and placing the order in real time rather than having to memorize it or write it down.
All you have to do is make sure new hires understand the POS systems, policies, and the products or services you sell. The rest is so easy to use that employees will be able to see more and feel less stressed.
3. Track the Top Sellers
Employee appreciation is a key factor in reducing employee turnover.
In fact, an Office Team survey revealed that almost 50 percent of workers would leave a job where they don’t feel appreciated by their supervisor or manager.
With a great POS system, you can easily identify the employees who are going above and beyond sales targets. These employees should be rewarded for their contribution to your profits.
Verbal acknowledgment is a good start, but a monetary or valuable product reward is even better.
For example, a top selling retail associate could be rewarded with a gift card or new product of their choice. A top selling waiter could be gifted a high-end bottle of wine for their excellent sales.
This will show that hard work doesn’t go unnoticed and make employees feel appreciated for being good at their jobs.
4. Reduce Theft
Did you know that retailers lose over $60 billion annually in the US due to theft? Perhaps even more shocking, employee theft is at the top of the list of concerns.
Employee theft is an unfortunate reality that contributes to employee turnover in more ways than one.
In almost every scenario, an employee caught stealing will have to be let go, contributing to employee turnover.
But worse, an employee that is not caught stealing can lead to dissatisfaction of the honest employees. This is especially true if the thief is affecting their income.
For example, if an employee steals from pooled tips, the other employees will notice the reduction in their pay, feel dissatisfied with their compensation, and be likely to seek employment elsewhere.
A POS system easily tracks tips and reduces the possibility of manipulation, ensuring everyone gets their fair share of the tips.
Also, the POS increases accountability, making it harder for employees to steal in the first place.
Additionally, an efficient POS system frees up employees’ attention, allowing them to greet customers and keep focused on loss prevention.
5. Reduce Busy Work
If your systems of operation are overly time consuming and inefficient, your employees will likely get frustrated.
Providing them with easy-to-use and well-performing equipment is extremely important to your sales and employee retention rates.
For example, an intuitive POS system can increase your profits and allow for easier and more thorough bookkeeping. Plus, it can simplify inventory and allow your employees to better serve their customers.
The bottom line is nobody likes busy work. Reduce employee turnover by providing your employees with the best tools to do their job easily and enjoyably.
Now You Know!
With these tips, employee retention will be a breeze. At the center of it all, it’s easy: the best employees are happy employees.
Enterprise Merchant Solutions is your go-to source for POS services. Contact us today to maximize efficiency and keep your employees happy.