Tailored Implementation

Engagements


 

7X24X365 Local Call

Center Support


 

On-Site Local

Hardware Support


 

Managed Firewall and

Network Security

 

 

Professional Services

Our professional services team members are NCR product certified, and leverage industry standard best practices for new POS system implementations and on-going support services.

Our support strategy and tactics focus on consistency, efficiency, and sustainability to deliver a better overall support experience for the best possible value.

New POS Implementation

Our consultative services team will help you design and implement the system to meet your needs. We help you get the most out of your system with proven methodologies and processes that are designed to accelerate your solution deployment, knowledge transfer, and return-on-investment. Our processes and industry experts also ensure that you get a faster install with fewer issues and a higher quality solution. Services may include:

  • Consultative: We collaborate with you to configure the system based on your operational needs
  • Procurement: We design and configure systems to meet a diverse range of needs and budgets
  • Staging: We set up and test procured system components prior to installation
  • Installation: We set the systems up for training and production “live”
  • Training: We provide remote, on-site and on-line training programs based on proficiency level and budget

On-Going Support Services

Our support services team offers 24x7x365 Aloha application support and hardware troubleshooting via telephone and secure remote multi-factor web access for Level 1, 2 and 3 incidents. We can also provide local on-site hardware whole unit replacements so you’re up and running as soon as possible. With robust reporting, case analysis, and flexible service level agreements, we are focused every day on delivering exceptional service and meeting the needs of our customers. Our services include:

  • Call Center: 7x24x365 phone support utilizing secure remote two factor authentication
  • Equipment Maintenance: On-Site same day or next business whole unit replacements
  • Software Maintenance: Continual access to new releases of PA DSS certified versions
  • Network Security: Managed firewall, threat defender, secure remote access, and breach assistance